Latest Author Articles from Rigoberto Stokeshttp://www.articleside.comen http://www.articleside.com/business-articles/getting-to-the-bottom-of-an-issue-with-root-cause-analysis.htm when an issue arises, it is important to resolve it immediately. this is where root cause analysis (rca) comes in.... http://www.articleside.com/customer-service-articles/six-sigma-and-root-cause-analysis-for-call-centers.htm many businesses outsource some processes related to interacting with customers to call centers.... http://www.articleside.com/customer-service-articles/iso-ts-16949-standardizing-the-quality-of-the-automotive-supply-chain.htm the ts 16949 provides the requirements of a quality management system specific to the automotive sector.... http://www.articleside.com/customer-service-articles/creating-value-and-customer-satisfaction-with-internal-quality-audits.htm internal quality audits are performed to measure the quality management system of an organization. these audits check if the processes and products meet the quality standards defined by the company.... http://www.articleside.com/customer-service-articles/using-training-videos-for-corrective-action-planning.htm many business owners and executives are advised to implement a solid corrective action plan to improve workflow and avoid any potential internal conflict... http://www.articleside.com/customer-service-articles/tips-on-transition-from-iso-9001-to-as9100.htm a lot of companies, especially those in the vehicle manufacturing industry, are finding it difficult to stay in business because of the current recession....